The Features
Powerful features to support your growth
The 6clicks Issue & Incident module provides organizations with the tools to identify, manage and remediate issues and incidents while minimizing business disruption. Enable issues and incidents to be raised by anyone in the business, categorize and triage from one register, create actionable tasks for remediation, integrate with Jira to engage the wider business and build custom reports for deeper insights and learnings and informed decision-making.
Task assignment
Create and link tasks to issues and incidents, assign tasks to team members, collect evidence and track all the way through to completion. Use our Jira integration for company-wide task management.
Issue & incident registers
Store, view, and categorize all your issues and incidents in a single register with powerful filtering and reporting capability so you can understand and manage your issues and incidents comprehensively.
Third-party issue assignment
Links issues and incidents to third parties, assign issue actions to third-party members and track third-party actions through to completion.
Cross-platform linkage
Link issues and incidents to assessment responses, third-parties, controls, compliance requirements, risks, assets and custom register items for comprehensive issue and incident lifecycle management.
Issue & incident capture form
Create custom issue and incident submission forms accessible via unique URLs and share them internally for quick and easy issue and incident identification and reporting.
Issue libraries
Create turn-key issue and incident libraries and use them as recommendations from an internal audit or assessment to help build your issues and incidents register.
Access control
Easily manage which users can view and edit issues and incidents on the register by adding or removing individual users' access to issues and incidents or groups of users.
Reporting
Powerful issue and incident reporting capability, with out-of-the-box reports and dashboards, which can easily be shared with relevant stakeholders.
Custom fields
Create custom issue and incident fields to capture the correct information and ensure alignment with your issue and incident processes.
Powered by artificial intelligence
Experience the magic of Hailey, our artificial intelligence engine for risk and compliance.
Unique Hub & Spoke architecture
Deploy multiple teams all connected to a hub - perfect for federated, multi-team structures.
Fully integrated content library
Access 100's of standards, control sets, assessment templates, libraries and playbooks.
Intelligently accelerate your cyber risk and compliance program today
